I had a mixed experience during my six-night stay. The hotel is situated in a fabulous location with easy access to the city and nearby public transport. While my room was spacious and clean, I encountered some issues with air conditioning and maintenance. The breakfast was excellent and definitely a highlight.
Rooms
6.0
My room was spacious and nicely furnished. However, the air conditioning didn't work properly, which was disappointing.
Service
7.0
The staff were friendly and accommodating, always willing to help with issues as they arose. However, one interaction at the front desk was quite rude, which was unexpected.
Location
10.0
The location was perfect. I loved being close to public transport and within walking distance to several shops and restaurants.
Dining
9.0
The breakfast offered a wonderful selection of high-quality food. I didn't dine in the restaurant for other meals, but I heard good things about it.
Facilities
7.0
The hotel facilities seemed well-maintained overall. However, I did notice some cleanliness issues in less-used areas, like the children's playroom.
William
United States,
December
2024
6.6/10
I had a mixed experience at Novotel Hannover. While the location was super convenient for exploring the city and the breakfast options were tasty, I encountered several issues that made my stay a bit frustrating. The cleanliness of my room left something to be desired, and some staff interactions weren't nearly as smooth as I'd hoped.
Rooms
6.0
My room was spacious and included nice amenities like a kettle and a smart TV. However, I found used tissue on the carpet, and overall cleanliness was an issue.
Service
5.0
The staff were friendly enough when approached, but I felt they lacked proper training for handling multiple room bookings, leading to a frustrating wait. They didn't respond well to issues like the malfunctioning ventilation in my room.
Location
9.0
The location is prime, just a short metro ride to the city center and close to the main train station, making it easy for getting around.
Dining
8.0
Breakfast had a great variety and was definitely a highlight, but I wish they had more vegan options available.
Facilities
7.0
While the hotel had a modern feel and nice facilities, the parking situation was a bit confusing, and I waited too long for the final room arrangement.
George
United States,
October
2024
5.0/10
I had a pretty good stay at Novotel Hannover, enjoying the spacious room and modern vibe. The location is great for exploring the city, but the road noise from my street-facing room made it hard to get a good night's sleep. Overall, it was a nice hotel with a few hiccups.
Rooms
8.0
My room was large and modern, featuring a comfortable bed and a smart TV. However, the noise from the high street was a real issue, especially with road work at night.
Service
9.0
The staff were super friendly and helpful, welcoming my family warmly at check-in and addressing our needs promptly. They really made me feel taken care of during my stay.
Location
9.0
The hotel's location is a big plus, just a short ride on the metro or a nice walk into town. It's also near the U-Bahn, making it easy to get around Hannover.
Dining
7.0
I dined at the restaurant on my last night and found the food to be excellent and reasonably priced. However, the breakfast options could use more variety, especially for vegan diets.
Facilities
8.0
The hotel has well-maintained facilities, and I appreciated having a fridge in my room. The parking situation could be clearer, though; not having card payment available was a bit annoying.
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